Answers to Frequently Asked Questions

To fully utilize our website, you need to go through a simple registration process.
To create an account, go to the "Registration" page and fill in the required fields of the form. Specify your Name to be used for addressing you and choose a unique Login for logging into the site.

Please note that our system checks the availability of the chosen login on the server. If the login is already taken, you will receive a message.

Next, enter your Email Address, which will be used for password recovery and registration confirmation on the animated online coloring site. Please make sure you provide a valid email address.

Create a strong Password to protect your account. We recommend using a combination of letters, numbers, and symbols for maximum security.

Once all the required fields are filled out, click the "Register" button. After that, a confirmation email with a link to the registration confirmation page will be sent to the email address you provided. Please follow the link to complete the registration and start enjoying all the benefits of our website.

The link in the email is active for 15 minutes. If you do not confirm your email within this time, you will need to go through the registration process again, and the data you entered will be completely deleted from the server after 40 minutes.

If you make a mistake while entering your data, you will see a message on the registration page indicating the type of incorrectly entered data.

Please note that all the data you provide during registration will remain strictly confidential and will be used solely to ensure the functioning of your account on our website.

Your login and email address are not published anywhere on our animated coloring site.

Our site provides a unique online coloring experience using SVG and JS technologies to create animated coloring pages.
However, due to the peculiarities of the technology, it is currently impossible to correctly save the animated coloring page directly from the site.

We understand that preserving your creativity is important to you and would like to offer you an alternative way.

You can easily take a screenshot of an animated coloring page using the standard functions of your browser or operating system.

To learn how to take a screenshot, please visit our help page - How to save an animated coloring page.

We are also always ready to help you if you have any questions or difficulties.
Thank you for your understanding and use of our site.

We regret that you are experiencing issues with not receiving a confirmation to your email from our animated coloring site. In most cases, the delay or inability to receive confirmation is due to some user-side peculiarities.
Let's consider some possible reasons and provide recommendations on how to resolve this issue.

• Check your "Spam" or "Junk Mail" folder: In some cases, confirmation emails may end up in the "Spam" or "Junk Mail" folder due to your email provider's settings. Please check these folders, and if you find the confirmation email there, mark it as "Not Spam" or "Trusted Sender" to ensure that emails from us don't end up there in the future;
• Verify the accuracy of the entered email address: Make sure you have correctly entered your email address during registration. Often, an incorrectly entered address can be the reason for not receiving confirmation emails;
• Check your mailbox limitations: Some email providers may set limits on mailbox size or the number of emails that can be received within a certain period. Ensure that your mailbox is not full and doesn't have limitations that could hinder the delivery of emails;
• Try using a different email address: If the problem persists, try registering on the site using a different email address. Sometimes, certain email providers may block emails from specific senders or have other restrictions that could affect email delivery.

If you still cannot receive the confirmation email, please contact our support team, and we will be happy to assist you in resolving this issue and ensuring successful registration on our site. We value each user and strive to provide the best experience using our service.

If you've forgotten your password, don't worry – we have a simple and secure solution. We cannot send you the password since all passwords are stored on the server in encrypted form. However, we can delete your old password and provide you with the opportunity to create a new password to access the site.

To reset your password, go to the password recovery page and enter your login and the email address you provided during registration (your login is in the email you received during registration on our site). Please make sure that the entered data is correct; otherwise, the system will not be able to identify your account.

After entering the data, the system will send an email to the email address you specified with a link to the password recovery page. Please check the "Inbox" or "Received Messages" folder in your mailbox, and make sure the email did not end up in the "Spam" or "Junk Mail" folder. The password recovery link has a time limit of 15 minutes. After this time, the link becomes invalid.

Clicking the link will take you to the password change form page. Please choose a new secure password consisting of a combination of letters, numbers, and symbols.

It is important to remember that our system provides protection against unauthorized access, and if incorrect data is entered more than five times, the password change form will be temporarily blocked for 30 seconds the first time and for a longer period after subsequent incorrect attempts. Thus, we ensure the security of your account and protect it from unauthorized access attempts.

• Browser issues: Some site features may not work properly or may not be displayed correctly due to incompatibility with a specific browser. It is recommended to use the latest versions of popular browsers such as Google Chrome, Mozilla Firefox, Microsoft Edge, or Safari to ensure the best performance and proper display of content on our site;
• Internet connection problems: Slow or unstable internet connection may cause problems with site loading or animation. Make sure you have a stable internet connection to use the site without issues;
• JavaScript disabled: To properly use the site with animation and interactivity, you need to enable JavaScript support in your browser settings. If JavaScript is disabled, some site features may be unavailable or may not work correctly.